Privacy Policy

Last Updated: August 12, 2023

This Privacy Policy outlines how “The Sidedoor Experience” (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit our website [www.sidedoorexperience.com] (“Website”) and engage with our services. By using our Website and services, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information when you use our Website and booking system:
– Name, email address, phone number, and other contact details
– Payment information for processing bookings and transactions
– Booking preferences, tour selections, and special requests

How We Use Your Information

We use the information we collect for the following purposes:
– Processing and confirming bookings for our tours and experiences
– Providing customer support, including responding to inquiries and addressing concerns
– Sending booking confirmations, updates, and relevant information
– Improving our services and tailoring the user experience
– Complying with legal obligations and preventing fraud

Online Payment Security

We partner with reputable third-party payment processors to ensure the security of your payment information during online transactions. Your payment details are encrypted and processed securely in compliance with industry standards.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience, gather usage data, and improve our services. Cookies may be used for analytics, personalization, and targeted advertising. You can manage your cookie preferences through your browser settings.

Sharing Your Information

We may share your personal information with trusted third parties in the following circumstances:
– Processing payments and bookings through our secure payment partners
– Communicating with you about your bookings and inquiries
– Complying with legal requirements or responding to law enforcement requests

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights and Choices

You have the right to access, update, or delete the personal information we hold about you. You can also manage your preferences for receiving marketing communications. To exercise these rights, please contact us at [contact@email.com].

Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Contact Us

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact our Privacy Officer at hello@sidedoorexperience.com.